Your frequent questions
Orders
We ship orders from Monday to Friday. The products available in the online shop are in actual stock. Order processing usually takes 1–2 business days. During holiday periods or shop promotions, the shipping time may extend to 3–4 business days, of which you will be informed by e-mail.
Our shop offers several payment methods for your order: bank transfer, online payment, BLIK, payment card and cash on delivery when the parcel is collected.
You have the right to withdraw from the purchase agreement within 14 days of receiving the goods, without giving a reason. To meet this deadline, it is enough to submit a withdrawal statement before it expires. You can use the contact form available on the shop's website. The returned goods should be sent to: JUST KETO Jusi Kraczkowska, ul. 1 Maja 5A/50, 10-117 Olsztyn, Poland.
We make every effort to ensure that the products you order are properly protected before shipping and packed in line with your order. However, if a product is damaged in transit, an item is missing from the order or you receive goods that don't match your order, you can file a complaint. Send the faulty goods back at our expense and we will do our best to send you the product you ordered as quickly as possible.
If the courier delivered a damaged parcel, open it in their presence and draw up a damage report. Then send the report by e-mail to info@taleshop.pl and file a complaint. In the case of a complaint, the return costs are on us. Send the parcel back at our expense and we will do our best to fulfil your order again as quickly as possible.
No, at the moment we only ship orders within Poland.