Your frequent questions
Orders
We ship orders from Monday to Friday. All products available in our online store are in stock. Orders are typically processed within 1–2 business days. During holiday periods or promotional campaigns, shipping times may be extended to 3–4 business days. If this happens, you will be notified by email.
We offer several payment methods, including bank transfer, online payment, BLIK, credit/debit card payment, and cash on delivery.
You have the right to withdraw from your purchase within 14 days of receiving your order, without providing any reason. To meet this deadline, it is sufficient to submit a withdrawal statement before the 14-day period expires. You may use the contact form available on our website. Returned products should be sent to: TALÈ, 1 Maja 5A/50, 10-117 Olsztyn, Poland.
We take every precaution to ensure that your products are properly protected during shipping and packed according to your order. However, if a product is damaged in transit, missing from your order, or does not match what you ordered, you may submit a complaint. Return the defective item at our expense, and we will do our best to provide the correct product as quickly as possible.
If the courier delivers a damaged package, please open it in the courier's presence and request a damage report. Then send the report to info@taleshop.pl and submit a complaint. In the case of a valid complaint, return shipping costs will be covered by us. Send the package back at our expense, and we will process your order again as quickly as possible.
No, we currently ship orders only within Poland.