Returns & Complaints

Returns

You may return products purchased from us within 14 days of receiving your package. To do so, you can log in to your account and use the quick returns option.

Select the products to return
Return all or only selected products from your order history. You have 14 days to make a return.

Provide shipment details
Review the information imported from your order and complete any missing details, including the shipping method, packaging type, and shipment date.

Pack and send your parcel
Pack the returned items in the original packaging or another suitable package. Hand the parcel to a courier, place it in a parcel locker, or take it to a drop-off point. The products will then be returned to the store.

You may also send your return directly to the following address:

Return Address
TALÈ
1 Maja 5A/50
10-117 Olsztyn
Poland

Please remember to include your invoice/receipt and a withdrawal form with the package. You can download the withdrawal form here. If you use a different form, please make sure to provide your bank account number and clearly state your full name. This will help speed up the refund process. You may also send your withdrawal statement by email to info@taleshop.pl. The 14-day return period is considered met if the withdrawal statement is emailed or the return parcel is shipped before the deadline. Returned products must be complete and show no signs of use. If the returned item does not meet these requirements, we will be obliged to send it back to you at your expense.

Refunds are issued no later than 14 days after we receive the returned parcel. The refund method depends on the payment method used when placing the order. If the order was paid for using an instant bank transfer, the refund will be made using the same method. In the case of a partial return, shipping costs will not be refunded.

The cost of returning goods to the Store is borne by the Customer. If an order was paid for but not collected, we will refund the order value minus the cost of the return shipment.

Complaints

If the product you purchased is defective, damaged, or not in accordance with your order, we will be happy to help resolve the issue. Please follow the procedure below:

Contact Us
Use one of the available contact methods (contact form, email, or customer support line).

Customer Support Line (Monday–Friday, 9:00 AM–6:00 PM): +48 502 266 370
Email: info@taleshop.pl

Describe the Issue
Provide a detailed description of the problem and include all relevant information and documents, such as your order number, receipt, or invoice.

Response and Further Instructions
We will respond to your request as quickly as possible and provide further instructions regarding your complaint. If the complaint is accepted, we will seek the most suitable solution for you. This may include replacing the product, repairing it, issuing a refund, or offering another form of compensation.

Complaint Address
TALÈ
1 Maja 5A/50
10-117 Olsztyn
Poland

Tel.: +48 502 266 370

Detailed information regarding returns and complaints can be found in our Terms & Conditions. If you have any questions about returns or complaints, please contact our customer support team at info@taleshop.pl. We are here to help and ensure the best possible shopping experience.