Terms & Conditions
§ 1 General Provisions
These Terms & Conditions define the rules governing the operation and use of the online store available at the website addresses indicated by the Seller. The owner of the Online Store is TALÈ Jusi Kraczkowska, with its registered office at 1 Maja 5A/50, 10-117 Olsztyn, Poland, operating under NIP: 7431100508 and REGON: 280436080.
The Online Store allows purchases to be made via the Internet 24 hours a day, 7 days a week. The Store fulfills orders within Poland. Using the Online Store, including browsing products and placing orders, requires an active email account, a device with Internet access, and acceptance of these Terms & Conditions.
§ 2 Definitions
Customer – a natural person, legal entity, or organizational unit without legal personality who makes a purchase in the Online Store.
Product(s) – goods presented in the Online Store that may be the subject of a sales agreement.
Sales Agreement – an agreement concluded between the Customer and the Seller through the Online Store.
§ 3 Placing and Processing Orders
Orders may be placed in the Online Store by selecting a product, adding it to the shopping cart, and then completing and submitting the order form. The Customer is required to provide information necessary for verification of the Customer and the recipient of the goods.
The Seller reserves the right to refuse to process an order if the provided information is incomplete or raises doubts as to its accuracy. If the Customer chooses payment by bank transfer, electronic payment, or payment card, order processing will begin once the Seller's bank account has been credited.
Orders are processed within 1–3 business days from the date payment is received. The processing time refers to the period required by the Seller to prepare the order and hand it over to the carrier.
§ 4 Payments and Delivery
Product prices are stated in Polish złoty (PLN) and include all applicable taxes, including VAT. Customers may pay for orders using online payments, instant bank transfers, traditional bank transfers, BLIK, payment cards (Visa, Mastercard), or cash on delivery.
Delivery of products to the Customer is subject to a fee unless otherwise specified in the Sales Agreement. Delivery costs are indicated during the checkout process. The Seller offers various delivery methods, including parcel lockers, courier delivery, and personal collection.
Personal collection of products by the Customer is free of charge. Personal collection is available by prior arrangement regarding the date and location of collection.
Online payment services for instant bank transfers are provided by Autopay S.A. and Przelewy24.
§ 5 Withdrawal from the Agreement and Complaints
A Customer who is a consumer has the right to withdraw from the purchase agreement within 14 days of receiving the goods without providing any reason. To meet this deadline, it is sufficient to submit a statement of withdrawal before the expiry of the 14-day period. The Customer may use the contact form available on the Seller's Online Store website.
Returned goods should be sent to:
TALÈ Jusi Kraczkowska
1 Maja 5A/50
10-117 Olsztyn
Poland
The Seller will issue a refund using the same payment method used in the original transaction unless the Customer expressly agrees to a different method.
In the case of a traditional bank transfer, cash on delivery, or where it is impossible for reasons beyond the Seller’s control to identify the bank account from which payment was made, the refund will be transferred to the Customer’s designated bank account.
Complaints regarding non-conformity of goods with the agreement may be submitted in writing or electronically via email at info@taleshop.pl or through the contact form. The Seller undertakes to review complaints within 14 days of receipt. Complaints may be submitted within 2 years from the date of purchase.
§ 6 Personal Data Protection
The Seller is the controller of personal data. Personal data is processed for purposes related to the performance of the sales agreement, including order fulfillment, payment processing, and complaint handling.
Customers have the right to access, rectify, erase, or restrict the processing of their personal data. Detailed information regarding the processing of personal data and Customers' rights can be found in the Privacy Policy available in the Online Store.
Personal data is processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR).
§ 7 Final Provisions
The Seller reserves the right to amend these Terms & Conditions. Any changes will be published on the Online Store website.
Matters not regulated by these Terms & Conditions shall be governed by the applicable provisions of the Polish Civil Code, the Consumer Rights Act, and other relevant provisions of Polish law.
These Terms & Conditions enter into force on the date of their publication on the Online Store website.